Ten tips to avoid a participation failure

  1. Keep a file into which all Centrelink letters and copies of your notes about dealings with Centrelink. Read both sides of Centrelink letters. Mark important dates for interviews, lodging forms etc. in your jobseeker diary or fridge calendar.
  2. If you have problems meeting a deadline or getting to an appointment, explain what the problem is/was as soon as possible, preferably before the appointment. Make a note of that contact in your diary.
  3. Tell Centrelink and your Job Network Service Provider about any relevant changes in your circumstances e.g. forming a marriage-like relationship, change of address or contact details.
  4. If you earn any income you must tell Centrelink within 14 days, even if you have not actually been paid in that time. Centrelink needs the "gross" amount of income that is the total amount before tax is taken out. You must tell Centrelink if you start a business, draw superannuation or get any major gifts.
  5. If you are unclear about what you are supposed to do, ask and why!
  6. Check that the information you have given Centrelink, or your Job Network Service Provider is correct. If you have made a mistake let them know as soon as possible.
  7. Never assume someone else is responsible for giving information to Centrelink or your Job Network Service Provider. e.g. the Tax office or your employer.
  8. If you are having difficulty meeting all the demands being made of you, talk to your Job Network service provider or Centrelink. Changes may need to be made to your agreement, or your type of payment (e.g. Incapacitated for Work if sick).
  9. If you speak to Centrelink or Job Network staff, keep notes! Even if you only leave a message on the answer phone. Note the time, date, first name of the person you spoke to, any receipt numbers you are given, what information you gave them, and that they gave you.
  10. If you think Centrelink has overpaid or underpaid you contact Centrelink straight away and check that they have the right information on your file.

Produced by the Welfare Rights and Advocacy Service with support from the WA Department of Training and Unions WA.